How can we help?
Contact support@ziningiapp.co.za with your business name, safe job reference, time, device type and whether Ziningi showed online or offline.
Never send passwords, device PINs, verification or recovery codes, session tokens, private keys, complete invitation links or complete QR tracking links.
Quick Start
- Sign in with your own verified account and confirm the business name.
- Approve the counter device, then open the Counter.
- Create a drop-off, record only money actually received, and give the customer their reference/QR proof.
- Progress Received → Cleaning → Ready → Collected. Collection requires a paid balance.
- If offline, keep the app open and reconnect without clearing browser/app data.
Troubleshooting
- Cannot sign in: check email spelling and use Forgot password.
- Email missing: check spam, wait a few minutes, then request a fresh message.
- Search/QR: try the exact reference and confirm the job has synchronized.
- Payment pending: do not enter it again; reconnect and contact the Owner if it remains pending.
- Financial Attention Required: preserve receipts and escalate to the Owner.
Urgent issues
Mark the email subject URGENT for suspected unauthorized access, another business's information, lost/stolen approved device, missing physical drop-off, disputed payment, unresolved collection, or broad outage. Stop the affected action and preserve screenshots/evidence without exposing secrets.